Privacy Notice

 

Introduction

 

This is our Privacy Notice and sets out the basics; in some cases you may have additional documents – such as contracts or agreements/terms with more details specific to you (Health Assessment Client Policy Click Here).

This Privacy Notice applies to:

 

Optimal Health and Wellbeing, related website (www.optimalhealthandwellbeing.com) and all related social media

 

This privacy notice sets out how we deal with your personal data and keep it protected.

 

Data Controller and Processor

 

Information that is collected will be the responsibility of Optimal Health and Wellbeing who will act as the Data Controller in relation to your personal data.

 

Due to the nature of the business Optimal Health and Wellbeing may also collect special category data in some circumstances where you have engaged in our services and for this  will be the Data Processing Officer (DPO).  In these circumstances further policies, terms and conditions will be made available.

 

Contact details for the Data Controller and Data Processing Officer are:

Email: info@optimalhealthandwellbeing.com

Address: Pirouet House, The Wellness Centre, Union Street, St Helier, Jersey JE2 3RF

 

What Data We Collect

 

We may collect basic contact information from you for the purpose of answering questions or telling you about our services.

 

For Clients we may collect personal data in order to provide our services and potential invoicing. Upon delivery of some of our services we may also collect special category data for which a full description of the specific polices and agreement/terms will be made available prior to the provision of such services.

 

Where and When We Collect Your Data

 

Upon using our website www.optimalhealthandwellbeing we may collect basic contact information from you for the purpose of answering questions or telling you about our services.

 

Social Media - Some Individuals may connect with us through our Social Media links on the website, in which case we give the options to unlike, unfollow, unfriend or disconnect from us.

 

When you make a booking – We process your contact information upon making a booking in line with 6 (1) (B) – Processing is necessary for performance of a contract with the data subject or to take steps to enter into a contract.

 

When you complete a form / contact us - We process your contact information upon you contacting us in line with 6 (1) (B) – Processing is necessary for performance of a contract with the data subject or to take steps to enter into a contract.

What Purpose We Use Your Personal Data For

We use your personal data when we need to know information about you to be able to provide services and only use personal data where there is a legitimate interest in doing so.

When you contact us or book through our website we may collect your personal data in line with 6 (1) (B) – Processing is necessary for performance of a contract with the data subject or to take steps to enter into a contract.

For those individuals wishing to become clients we will agree a contract / agreement prior to provision of the services.

 

Unless otherwise stated on contract or agreement information is only for the purposes of provision of Optimal Health and Wellbeing’s Services. Generally the legal basis for processing data is legitimate interests since data is necessary for the purpose of providing further information about our services and products.

 

Optimal Health and Wellbeing will retain your personal data provided through our website/social media for as long as necessary to fulfil the purpose for which it was collected.

 

Unless otherwise specified on contract or agreement no data is shared with any other organisation.

 

Your Rights

The GDPR provides the following rights for individuals:

The right to be informed

The right of access

The right to rectification

The right to erasure

The right to restrict processing

The right to data portability

The right to object

Rights in relation to automated decision making and profiling

 

If you wish to use any of your rights surrounding the personal data we may hold from our website/social media please contact us on the details below

You may request details of the personal information we hold about you by making a ‘subject access request’ under the Data Protection (Jersey) Law 2018.

If you have any questions in relation to this policy please contact us

 

Email: info@optimalhealthandwellbeing.com

Address: Pirouet House, The Wellness Centre, Union Street, St Helier, Jersey JE2 3RF

 

How We Use Cookies

Cookies - We use cookies on our website. Cookies are small files which can be stored on your computer when you visit a website. These files contain information about the webpages you look at so that the next time you visit the site it can be customised to meet your needs.

What are Cookies ? 

​A cookie is a small file of data which our website places on your computer’s hard drive. The cookie helps us to analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual and lets our website tailor its operation to your needs. We use cookies to help us to provide you with a better website.

Optimal Health and Wellbeing uses cookies to monitor and measure what visitors do on our website. This allows us to know what areas of the site are viewed, how often visitors come back, where they come from and more, this allows us to improve your experience through integrated platforms such as the live chat feature which requires cookies to alert us that you are on our website so we can answer any questions you may have.

Because of the way Optimal Health and Wellbeing’s site operates, cookies are needed to allow some of its functionality to work and therefore we recommend accepting them. If you would like to opt out of cookies please follow some of the links below on how to manage cookies.

Cookies are implemented in every site built by Wix. Take a look below to view which cookies Wix implements on Wix sites:

Cookie Name                                          Life Span                       Purpose

svSession                                                Permanent                  Creates activities and BI

hs                                                             Session                         Security

incap_ses_${Proxy-ID}_${Site-ID}       Session                         Security

incap_visid_${Proxy-ID}_${Site-ID}     Session                         Security

nlbi_{ID}                                                  Persistent Cookie       Security

XSRF-TOKEN                                           Persistent Cookie       Security

smSession                                              Two Weeks                  Identify logged in site members 

 

Link to how to manage cookies:

 

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

Apple Safari: https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org/.